Why is the instant messaging pane visible in my screenshots?
AOL displays the instant messaging pane by default to all its users. Its possible for a user to close the pane, thereby displaying your email in a wider format. However, we have left our AOL accounts with the default setting as we feel this best reflects the experience that most AOL users will have when reading your email. If your email displays correctly at this thinner width, it will also display correctly with the instant messaging pane hidden.
Why am I seeing a white space where my email should be?
Occasionally the AOL webmail client wont load the email correctly and an empty space will be shown in place of your HTML. It happens very rarely and, within Litmus, you can solve the problem by using the shortcut key R to attempt to recapture the test.
How important is it that my email renders correctly in AOL?
Based on our aggregated Email Analytics data, AOLs webmail client represents 0.46% of global email client market share. Typically, a subscriber list will contain a higher number of AOL email addresses, but many of these users in fact read their email on mobile devices, desktop clients or forward/import their email into another email service, such as Gmail. As a result, fewer people are using the AOL webmail interface than the number of @aol.com email addresses on your list may suggest.
Because AOL is a web-based email client, your email could be read using a variety of different web browsers. However, after examining our Email Analytics statistics, we know that 95% of AOL users are using Internet Explorer to read their email. The next most popular browser was Firefox, used by 2.4% of AOL users. Litmus allows you to test your email creative as it appears in AOL Mail across both these browsers.
Below you'll find the AOL market share data we collected across over 650 million email opens using Litmus Email Analytics. Please remember that the AOL market share for your your own mailing lists is very likely to differ from these averages. Wed strongly recommend discovering your own email client usage using our Email Analytics tool.