eyepin Support

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  • Permission Marketing

    Form of marketing that is based on obtaining permission to send advertising messages to a customer. The recipient has at all times the possibility to unsubscribe.

  • Tracking

    Tracking is the measurement of the recipient reactions to a mailing. There can be a variety of success relevant characteristic, such as opening rate, click trough rate, unsubscribe rate and - in th...

  • What Opt-In Settings are there?

    Opt-In settings determine what kind of registration to the newsletter will be used. There are two possibilities to register: 1. Single Opt-In: After a positive registration, the user receives a con...

  • How fast are my Email Campaigns sent out?

    The speed with which email campaigns are sent out depends on the following factors:   Complexity of HTML structure of email templates Use of filler text Current usage of the used mail server. The ...

  • Single Opt-In

    Registration process, in which the single entering of an email address is enough to sign up for the newsletter. This procedure is legally questionable. Procedures such as confirmed or double opt-in...

  • Double Opt-In

    A special application procedure, where the subscriber has to explicitly agree to receive more emails after signing up for the newsletter.

  • Standard Templates

    At eyepin, a selection of templates are available for free unrestricted use. If you want to adjust the design or structure according to the CI requirements of your company, please contact your eyep...

  • Forwarding and Unsubscriptions

    If the template has a forwarding function, you can see the report on how often and to which person the newsletter was forwarded. With click on  you can see the unsubscriptions itemized by email add...

  • How do you determine contact-activity ratings?

    Activity ratings give you a quick visual measure of engagement levels of your subscribers. Our contact ratings take into account things like open and click activity for each subscriber, forwards, r...

  • How can I manage Newsletter-topics?

    eyepin offers the opportunity to manage newsletter topics with the product Marketing Suite. Topics can be subscribed to by the recipient contact or may be assigned to different recipient contacts b...