eyepin Support

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  • How do you determine contact-activity ratings?

    Activity ratings give you a quick visual measure of engagement levels of your subscribers. Our contact ratings take into account things like open and click activity for each subscriber, forwards, r...

  • How can I manage Newsletter-topics?

    eyepin offers the opportunity to manage newsletter topics with the product Marketing Suite. Topics can be subscribed to by the recipient contact or may be assigned to different recipient contacts b...

  • How do I create a Newsletter registration form?

    Go to Tool Settings  and click on Sign-Up Form to create a Newsletter registration form. Its HTML Code is generated automatically and can be embedded into any website. For the Sign-Up Form all stan...

  • Creating an Inbox Presentation Test

    You have three different views to choose from by clicking on Preview & Test: The HTML preview of the campaign, the display test for email clients and the spam filter test. You can enter the overvie...

  • CMS (Content Management System)

    CMS is a software to create, manage and publish contents of websites or newsletters. Usually no HTML skills are needed.

  • Addresses

    The number of Email addresses to which one Email is sent.

  • Opt-In

    Subscriber gives permission to the email sender to contact him. In terms of email marketing, three different registration methods have established: Single Opt-In, Confirmed Opt-In and Double Opt-In.

  • Hard Bounce

    Error in which the email will be returned to their senders. A hard bounce is a permanent problem, such as a non-existent or mistyped email address.

  • Document upload an link

    This feature is only available with account. How to upload documents to the central eyepin media database: Select Media Click on Documents You can save files to the central media database by selec...

  • Email Domain

    The email domain is part of the email address, after the ‘’@’’ (e.g. eyepin.com).