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eyepin Support

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  • What is the Opening Rate?

    The Opening Rate shows how many recipiens have opened the email in their email client. It is calculated based in the share of recipients who have actually openend en email. In HTML mails, the openi...

  • What is the Bounce Manager?

    The Bounce Manager allows you to find all occurred errors as well as the number of addresses to the respective categorie.  All email addresses will be listed including the number of bounces in a ca...

  • What is the Blacklist?

    The Blacklist is an internal block list, that assures that unsubscribed or deleted contacts can't be imported again and therefore can't receive any sendings.  Addresses unsubscribed by users (Dele...

  • FAQ - Email Clients

    Following Email clients are available for Inbox Testing. Often individual issues occur for different email clients. You can access the frequently asked questions by clicking on a mail client listed...

  • How do I change the Subject of my Emails ?

    The subject is one of the most important components of an email campaign. It is listed in the users inbox in the subject line. Your email campaign will be more successful if the subject is phrased ...

  • How do I use Templates in Editor?

    For graphical representation of content in emails and microsites templates can also be used in the WYSIWYG-editor in addition to the layout templates. These templates are centrally set for the whol...

  • How do I get to preview my Newsletter?

    You can view your nesletter using the preview feature:   Click on  in the menu or on Tools and Preview and Test  By inserting a recipient’s address at Email Address for Preview, the preview will b...

  • How do I change the language settings?

    To change the language settings:   Select Settings, click General Settings to get to the language settings.  Select your preferred language and Save.                                              ...

  • How do I send an Email with eyepin?

      Click on Tools to chose the tool you are using and then on the Send Manager of the campaign you want to send in order to save the Contact-List and the Time for your campaign. At Contacts in ...

  • How do I insert an Article into a Newsletter?

    While creating the newsletter you can insert an article by scrolling down to the desired Content Area and clicking Add. On the right hand-side you can see the structure of the chosen layout templa...