eyepin Support

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  • How can I change the Salutation of the recipients of the newsletter?

    By clicking on Change in the menu Salutation, you can set how to address the recipients of your newsletter. With or without title or just individually in consultation with our Support Team.  The g...

  • How do I create a Newsletter?

    Go to Newsletter Tool. Click on New Newsletter to access the Settings and start editing. You can now define the most important elements of your email campaign: The "internal" title of the Newsle...

  • Editorial

    The editorial gives you the opportunity to summarize the main points of your newsletter in form of a foreword and to introduce the following articles with a few words.  You can also format the text...

  • What Opt-Out Settings are there?

    Opt-Out settings determine how the user can sign off the newsletter. There are two possibilities to sign off: 1. Single Opt-Out: After signing off, the user receives a confirmation email and is aut...

  • What are the components of a Newsletter?

    HTML e-mails and newsletters can consist of several text and image elements that are displayed depending on the selected layout template. Pre-Header Subject Title Editorial Text and Image elements...

  • What is Email Marketing?

    Email marketing is a form of online or direct marketing, which uses email as a means of communicating with potential or existing clients. For this, email campaigns for specific products or services...

  • Spam Filter

    A spam filter is a computer program for filtering unwanted electronic advertising. This software mechanism can be activated in email clients, by anti-spam programs or directly via the email provider.

  • Spam

    Spam is unsolicited email. Not all unsolicited email is spam, however. Most spam is sent in bulk to a large number of email addresses and advertises products. Spam is an email message, the recipien...

  • List of all potential occurring Bounce Messages

    Following Bounce Messages can appear in the Bounce-Record:   * 420 Connection timeout* 421 E-Mail temporary not deliverable* 441 Receiving mailserver communication failure* 447 Receiving mailserver...

  • Bounces, Bounce Management

    Mails that are sent back to the Server due to errors during the transmission or due to other reasons, differentiating between hard bounces and soft bounces. Soft Bounces are temporarily undeliverab...