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eyepin Support

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  • Soft Bounce

    Error in which the email will be returned to their sender. A soft bounce is a temporary problem such as an overflowing mailbox of the recipient.

  • Vanity URL

    A vanity URL is a URL or domain name, created to point to something to which it is related and indicated in the name of the URL, very similar to a Personalized URL. In many cases, this is done by a...

  • Clickthrough rate

    The Clickthrough rate is defined as the rate of recipients who have clicked at least one link in an email.

  • Opening Rate

    The opening rate shows the rate of recipients who opened an email.    Interpretation of the opening rate in eyepin

  • ASP (Application Service Providing)

    The Application Service Providing is a service provider that operates an application and offered the customer over public networks (e.g. the Internet). Most products for professional email marketin...

  • Newsletter

    In email marketing, a newsletter is a regularly distributed publication generally about one main topic that is sent to a closed group of people, known as subscribers (recipients).

  • A/B Split-Test

    A/B split testing is a method of marketing testing by which a baseline control sample is compared to a variety of single-variable test samples in order to improve response rates. Significant improv...

  • Call-to-Action

    A request to perform a specific action addressed to a newsletter recipient, e.g. in form of a hyperlink or an emotionally charged expressions. This call-to-action usually describes the first step b...

  • Attachments

    An email attachment is a computer file sent along with an email message. One or more files can be attached to any email message, and be sent along with it to the recipient. This is typically used a...

  • Spoofing

    Email spoofing is the forgery of an email header so that the message appears to have originated from someone or somewhere other than the actual source. Distributors of spam often use spoofing in an...