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eyepin Support

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  • Phrasing the Subject

    Each newsletter begins with the subject, and it can decide on whether the message is ever taken note of or not. The risk that the message is discarded unread, a meaningful subject in particular amo...

  • A/B Split-Test

    A/B split testing is a method of marketing testing by which a baseline control sample is compared to a variety of single-variable test samples in order to improve response rates. Significant improv...

  • What is the Opening Rate?

    The Opening Rate shows how many recipiens have opened the email in their email client. It is calculated based in the share of recipients who have actually openend en email. In HTML mails, the openi...

  • How do you determine contact-activity ratings?

    Activity ratings give you a quick visual measure of engagement levels of your subscribers. Our contact ratings take into account things like open and click activity for each subscriber, forwards, r...

  • Display of animated GIFs

    The most important email clients support the display of animated GIFs. Only exception is Outlook 2007. This constraint should not be a problem, just keep in mind that only the first frame of the GI...

  • How do I create an Article?

    To create a new article:   Go to Article Click on New Article to create a new one An article is divided into Titles (heading), Teaser (short introduction to the article text), Click-Trough Links a...

  • How do I sign up my eyepin account?

    With the opening of your eyepin-account you receive your personal access. Enter the access data in the login area on the page www.eyepin.com as follows:   For eyepin VX customers       For e...

  • Bounces, Bounce Management

    Mails that are sent back to the Server due to errors during the transmission or due to other reasons, differentiating between hard bounces and soft bounces. Soft Bounces are temporarily undeliverab...

  • How do I create a Newsletter?

    Go to Newsletter Tool. Click on New Newsletter to access the Settings and start editing. You can now define the most important elements of your email campaign: The "internal" title of the Newsle...

  • What is Email Marketing?

    Email marketing is a form of online or direct marketing, which uses email as a means of communicating with potential or existing clients. For this, email campaigns for specific products or services...